# Triagic + Intercom: ticket investigations over your business systems, read-only

> Intercom in Triagic: Search conversations, contacts, companies and Help Center articles. Read-only, with a credential you configure.

Source: https://triagic.com/integrations/intercom

## What you can ask

- Pull the Intercom record for this customer and summarise the last three interactions
- In Intercom, has anyone else reported this since Monday?
- Which Intercom tickets from this account are still open, and who owns them?
- Does Intercom show a refund or a failed payment for order 8812?
- What did the customer say in the Intercom thread before this ticket was filed?

## What the agent can do

- `search_conversations`
- `get_conversation`
- `search_contacts`
- `get_contact`
- `list_companies`
- `get_company`
- `search`
- `fetch`
- `list_articles`
- `search_articles`
- `get_article`

## Connect in three steps

1. **Mint a read-only credential in Intercom.** Create a dedicated user or token that can only read. An allowlist of the 11 tools the hosted server annotates read-only, and a token whose app only has read permissions.
2. **Add it in the Triagic portal.** Integrations, then Add shared data source, then Intercom. Fill in: Access token (required): Developer Hub → your app → Configure → Authentication. Give the app only read permissions: Read conversations, Read and list users and companies, and article read if you want Help Center search.
3. **Let a desktop pick it up.** Saving validates the shape of what you typed. The first desktop app to sync starts Intercom locally and reports running or degraded with the error text.

Setup reference: https://triagic.com/docs/integrations/business#intercom

## Read-only, by construction

An allowlist of the 11 tools the hosted server annotates read-only, and a token whose app only has read permissions.

## FAQ

**Can Triagic change anything in Intercom?**
No. An allowlist of the 11 tools the hosted server annotates read-only, and a token whose app only has read permissions. Give it a read-only credential as well, so the guarantee does not rest on one layer.

**What do I need to connect Intercom?**
Access token. The desktop app on a member's machine starts the connection; the portal never holds a live process.

**Does Intercom cost extra?**
No. Every connector is included in the seat price. Start a 14-day trial without a card.

## Related integrations

- [Atlassian](https://triagic.com/integrations/atlassian)
- [Stripe](https://triagic.com/integrations/stripe)
- [Slack](https://triagic.com/integrations/slack)
- [Notion](https://triagic.com/integrations/notion)