# Triagic + New Relic: ticket investigations over your logs, errors and metrics, read-only

> New Relic in Triagic: Run NRQL queries and read entities, alerts, and open incidents. Read-only, with a credential you configure.

Source: https://triagic.com/integrations/new-relic

## What you can ask

- Check New Relic for errors from the checkout service in the last hour and group them by message
- In New Relic, did latency for the import worker change after the 16:02 deploy?
- Find every New Relic event that mentions request id 7f3a-…-c2 and put them in order
- Is the alert in New Relic for the export queue still firing, and since when?
- What did New Relic record for the pod that restarted at 11:31?

## What the agent can do

- `run_nrql_query`
- `list_apm_applications`
- `search_entities`
- `get_entity_details`
- `list_alert_policies`
- `list_open_incidents`
- `list_synthetics_monitors`
- `list_deployments_rest`
- `list_apm_applications_rest`
- `list_metric_names_for_host`
- `get_metric_data_for_host`
- `list_application_hosts`
- `get_account_details`

## Connect in three steps

1. **Mint a read-only credential in New Relic.** Create a dedicated user or token that can only read. No write block upstream: an allowlist of the NRQL, entity, alert and incident read tools, and a read-scoped user key.
2. **Add it in the Triagic portal.** Integrations, then Add shared data source, then New Relic. Fill in: User API key (required): New Relic → Administration → API keys → User key. Licence and browser keys do not work.; Account ID (required): The numeric account ID, from Administration → Access management.
3. **Let a desktop pick it up.** Saving validates the shape of what you typed. The first desktop app to sync starts New Relic locally and reports running or degraded with the error text.

Setup reference: https://triagic.com/docs/integrations/observability#new-relic

## Read-only, by construction

No write block upstream: an allowlist of the NRQL, entity, alert and incident read tools, and a read-scoped user key.

## FAQ

**Can Triagic change anything in New Relic?**
No. No write block upstream: an allowlist of the NRQL, entity, alert and incident read tools, and a read-scoped user key. Give it a read-only credential as well, so the guarantee does not rest on one layer.

**What do I need to connect New Relic?**
User API key, Account ID. The desktop app on a member's machine starts the connection; the portal never holds a live process.

**Does New Relic cost extra?**
No. Every connector is included in the seat price. Start a 14-day trial without a card.

## Related integrations

- [Sentry](https://triagic.com/integrations/sentry)
- [Prometheus](https://triagic.com/integrations/prometheus)
- [OpenSearch](https://triagic.com/integrations/opensearch)
- [Elasticsearch](https://triagic.com/integrations/elasticsearch)