# Triagic + PagerDuty: ticket investigations over your logs, errors and metrics, read-only

> PagerDuty in Triagic: Read incidents, on-call schedules, and escalation policies. Read-only, with a credential you configure.

Source: https://triagic.com/integrations/pagerduty

## What you can ask

- Check PagerDuty for errors from the checkout service in the last hour and group them by message
- In PagerDuty, did latency for the import worker change after the 16:02 deploy?
- Find every PagerDuty event that mentions request id 7f3a-…-c2 and put them in order
- Is the alert in PagerDuty for the export queue still firing, and since when?
- What did PagerDuty record for the pod that restarted at 11:31?

## What the agent can do

Every tool the PagerDuty server annotates as read-only. Write tools only exist when the server is started with a flag this catalog never passes.

## Connect in three steps

1. **Mint a read-only credential in PagerDuty.** Create a dedicated user or token that can only read. Write tools only exist when the server is started with a flag this catalog never passes.
2. **Add it in the Triagic portal.** Integrations, then Add shared data source, then PagerDuty. Fill in: User API token (required): PagerDuty → User Settings → API Access → Create API User Token. It must be a user token: the server calls /users/me at startup to work out whose name to act under, and an account-level REST key has no user behind it. That call failing is not reported: the server starts anyway and then cannot answer anything about the current user. Not an Events API integration key either.
3. **Let a desktop pick it up.** Saving validates the shape of what you typed. The first desktop app to sync starts PagerDuty locally and reports running or degraded with the error text.

Setup reference: https://triagic.com/docs/integrations/observability#pagerduty

## Read-only, by construction

Write tools only exist when the server is started with a flag this catalog never passes.

## FAQ

**Can Triagic change anything in PagerDuty?**
No. Write tools only exist when the server is started with a flag this catalog never passes. Give it a read-only credential as well, so the guarantee does not rest on one layer.

**What do I need to connect PagerDuty?**
User API token. The desktop app on a member's machine starts the connection; the portal never holds a live process.

**Does PagerDuty cost extra?**
No. Every connector is included in the seat price. Start a 14-day trial without a card.

## Related integrations

- [Sentry](https://triagic.com/integrations/sentry)
- [Prometheus](https://triagic.com/integrations/prometheus)
- [OpenSearch](https://triagic.com/integrations/opensearch)
- [Elasticsearch](https://triagic.com/integrations/elasticsearch)