# Triagic + Prometheus: ticket investigations over your logs, errors and metrics, read-only

> Prometheus in Triagic: Query metrics and alerting rules. Read-only, with a credential you configure.

Source: https://triagic.com/integrations/prometheus

## What you can ask

- Check Prometheus for errors from the checkout service in the last hour and group them by message
- In Prometheus, did latency for the import worker change after the 16:02 deploy?
- Find every Prometheus event that mentions request id 7f3a-…-c2 and put them in order
- Is the alert in Prometheus for the export queue still firing, and since when?
- What did Prometheus record for the pod that restarted at 11:31?

## What the agent can do

Every tool the Prometheus server annotates as read-only. Every tool in the pinned build reads the query or metadata API and is annotated read-only.

## Connect in three steps

1. **Mint a read-only credential in Prometheus.** Create a dedicated user or token that can only read. Every tool in the pinned build reads the query or metadata API and is annotated read-only.
2. **Add it in the Triagic portal.** Integrations, then Add shared data source, then Prometheus. Fill in: Server URL (required); Username (required); Password (required); Bearer token (required): Sent as `Authorization: Bearer`. This is what Grafana Cloud, Amazon Managed Prometheus behind a proxy, and most ingress-level auth expect.
3. **Let a desktop pick it up.** Saving validates the shape of what you typed. The first desktop app to sync starts Prometheus locally and reports running or degraded with the error text.

Setup reference: https://triagic.com/docs/integrations/observability#prometheus

## Read-only, by construction

Every tool in the pinned build reads the query or metadata API and is annotated read-only.

## FAQ

**Can Triagic change anything in Prometheus?**
No. Every tool in the pinned build reads the query or metadata API and is annotated read-only. Give it a read-only credential as well, so the guarantee does not rest on one layer.

**What do I need to connect Prometheus?**
Server URL, Username, Password, Bearer token. The desktop app on a member's machine starts the connection; the portal never holds a live process.

**Does Prometheus cost extra?**
No. Every connector is included in the seat price. Start a 14-day trial without a card.

## Related integrations

- [Sentry](https://triagic.com/integrations/sentry)
- [OpenSearch](https://triagic.com/integrations/opensearch)
- [Elasticsearch](https://triagic.com/integrations/elasticsearch)
- [Datadog](https://triagic.com/integrations/datadog)