Account and billing

Account is visible only to the account owner — the person who signed up. It is the one place plan, seats, billing and device activations are managed, deliberately, so two screens can never disagree about how many seats you have.

An org admin who is not the owner has no view here; a member who navigates to it is returned to the Organization page.

Plan and seats

There is one plan, sold per seat per month — see Pricing for the current price. You choose a seat count; there are no tiers to pick between. Up to 500 seats is self-serve checkout; above that, reach out and we will issue a negotiated license.

Until you buy seats, the account is on its 14-day free trial, which is one seat — the owner. Buying seats is therefore the first step in setting up a team.

Changing the seat count goes through the billing portal. Changes take effect on your subscription immediately; the new cap applies the next time someone tries to add a member.

How seats are counted

Against active members. Disabling someone frees their seat while keeping their row and history — see Members. The owner counts, because they are a real user of the product.

Adding a member past the cap fails with the seat-limit message and an upgrade link rather than silently succeeding.

Activated devices

Each desktop install that signs in to your account is registered as an activation. The roster of activated devices lives here.

Deactivating a device removes it from the roster, freeing its slot in the rolling 30-day activation window. Use it when a retired laptop is holding a seat you need back. The install keeps the entitlement it already holds until that token needs renewing; it can only renew if the account is still under its seat count — see Roles, plans and seats.

Entitlements, briefly

The desktop verifies its entitlement offline against a signed token that it refreshes when it can reach us. Two consequences:

• Being offline is fine. There is a grace window; the app keeps its entitlement through normal disconnection.
• Being offline for a long time is not. Past the window, the install locks and reports "Triagic couldn't reach the license server for too long". Signing in again and refreshing restores it.

A system clock that jumps backwards is treated as tampering and suspends the license until the clock is corrected — the message names this explicitly, so it is not a mystery when it happens.

Cancelling

Cancel through the billing portal. Access continues to the end of the paid period; after that the account is expired and desktop installs lock to their license screen.

Nothing is deleted. Member rows, playbooks, integrations, tickets and audit history all stay, and re-subscribing restores access to them.

Billing questions

Invoices, payment methods and receipts are handled by the billing portal linked from this page.