Account and billing

Account is visible only to the account owner, the person who signed up. It is the one place plan, seats, billing and device activations are managed, deliberately, so two screens can never disagree about how many seats you have.

An org admin who is not the owner has no view here; a member who navigates to it is returned to the Organization page.

Plan and seats

There is one plan, sold per seat per month. See Pricing for the current price. You choose a seat count; there are no tiers to pick between. Up to 500 seats is self-serve checkout; above that, email hello@triagic.com and we will issue a negotiated license.

Until you buy seats, the account is on its 14-day free trial, which is one seat: the owner. Buying seats is therefore the first step in setting up a team.

Change the seat count in the Seats box on the account page and press Update. The change is applied to your subscription immediately and prorated onto your next invoice; the seat count shown here updates once the payment provider confirms it, usually within a few seconds. The new cap applies the next time someone tries to add a member.

How seats are counted

Against active members. Disabling someone frees their seat while keeping their row and history; see Members. The owner counts, because they are a real user of the product.

Adding a member past the cap fails with the seat-limit message and an upgrade link rather than silently succeeding.

Add-ons

Forms + email and Checkups are add-ons, priced per seat per month on top of the seat plan. Each add-on is its own subscription, so adding one never touches your seat plan's payment mandate.

1. On Account, under Add-ons, choose Add for 1 seat. Checkout opens the same way as the seat plan.
2. Change the seat count in the number field. Most payment methods resize in place, effective immediately or from your next billing cycle. When the card's mandate can't be resized, the change is refused with a message telling you to cancel the add-on and start a new one for the seat count you need — there is no automatic replacement subscription for add-ons.
3. Cancel stops the add-on at the end of the paid period. Members keep it until then.

Add-ons are not available during the trial. Cancelling the seat plan cancels every add-on with it.

Activated devices

Each desktop install that signs in to your account is registered as an activation. The roster of activated devices lives here, each row showing its machine id, app version, when it was last seen, and which member is signed in on it.

That last column is the email of whoever most recently refreshed the entitlement from that device, so a device that changes hands re-attributes itself on its own within about a day rather than needing anything cleaned up. Installs that activated before this was recorded show no user until their next refresh, and a device last refreshed by someone since removed from the directory shows their raw member id, because there is no address left to resolve it to.

Deactivating a device removes it from the roster, freeing its slot in the rolling 30-day activation window. Use it when a retired laptop is holding a seat you need back. The install keeps the entitlement it already holds until that token needs renewing; it can only renew if the account is still under its seat count. See Roles, plans and seats.

Entitlements, briefly

The desktop verifies its entitlement offline against a signed token that it refreshes when it can reach us. Two consequences:

• Being offline is fine. There is a grace window; the app keeps its entitlement through normal disconnection.
• Being offline for a long time is not. Past the window, the install locks and reports "Triagic couldn't reach the license server for too long". Signing in again and refreshing restores it.

A system clock that jumps backwards is treated as tampering and suspends the license until the clock is corrected. The message names this explicitly, so it is not a mystery when it happens.

Cancelling

Press Cancel subscription on the account page. Access continues to the end of the paid period; after that the account is expired and desktop installs lock to their license screen. Re-subscribing starts a new subscription rather than reviving the old one: a cancelled subscription can't be reactivated.

Nothing is deleted. Member rows, playbooks, integrations, tickets and audit history all stay, and re-subscribing restores access to them.

Billing questions

Invoices and receipts are emailed by the payment provider when each charge is captured. To change the card or mandate behind a subscription, cancel and subscribe again. A mandate is bound to the subscription it was authorised for.

Indian e-mandate and UPI Autopay rules require you to approve any auto-debit above ₹15,000 each cycle; the provider notifies you when a charge needs that approval. Larger seat counts will hit this, so watch for it around your renewal date.