Stop guessing.
Go look.

Triagic is an AI agent for support teams. It investigates each ticket, and the questions around it, by querying the databases, logs and metrics you already run. Read-only, every query shown. Answers come from your live infrastructure, not a knowledge base.

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A desktop app for the team, a web portal for admin
No credit card for the trial
Your own model key
Read-only credentials
₹1,760 per seat per month (≈ $20 USD), add-ons optional

Eight ordinary days at a software company. Each row is something that came in, what Triagic read to answer it, and what it found. Open one.

What it read, in order. All of it read-only.
1zendeskread ticket #4821Personal data is redacted before the model sees any of it.
2postgresSELECT status, count(*) FROM orders WHERE region='eu' GROUP BY status41 failed, 3 paid since 14:00. Ran inside a read-only transaction.
3sentrynew issues since 14:00312 new StripeCardError events, first seen 14:02 UTC.
4githubrecent releasesThe onset matches release 2026.08.02-checkout-refactor, deployed 13:58.
EU card charges started failing at 14:02 UTC, four minutes after the checkout-refactor rollout. US and APAC are clean.
What changed
Open for 67 minutes, handled by support alone. Engineering heard about it once, as a filed issue with the root cause, the rollback target and four pieces of evidence.
Instead of: A message in #eng-oncall, two people, 42 minutes before anyone had looked.
Read the full record
NextYour teamThe ticket you’d escalate today.Not found yet. 14 days to find out: no card, your own model key, read-only credentials.Start the trial

NextYour teamThe ticket you’d escalate today.Not found yet. 14 days to find out: no card, your own model key, read-only credentials.Start the trial

Zendesk ticket #4821

“Checkout is failing for EU customers since ~14:00 UTC.”

Read: zendesk, postgres, sentry, github
Instead of: A message in #eng-oncall, two people, 42 minutes before anyone had looked.

What it read, in order. All of it read-only.

1zendeskread ticket #4821Personal data is redacted before the model sees any of it.
2postgresSELECT status, count(*) FROM orders WHERE region='eu' GROUP BY status41 failed, 3 paid since 14:00. Ran inside a read-only transaction.
3sentrynew issues since 14:00312 new StripeCardError events, first seen 14:02 UTC.
4githubrecent releasesThe onset matches release 2026.08.02-checkout-refactor, deployed 13:58.

EU card charges started failing at 14:02 UTC, four minutes after the checkout-refactor rollout. US and APAC are clean.

Suggested reply to the customer

Thanks for flagging this. You're right, and it's on us.

A change we shipped at 15:58 CEST stopped EU card payments from completing. We've rolled it back and payments are going through again. Nothing was charged for the failed attempts, and any pending authorisations will drop off within 24 hours.

If your order still won't complete, reply here and I'll place it manually.

Follow-up, asked in the same thread

“Is this only EU, or are US orders failing too?”

EU only. Since 14:00 UTC: EU 41 failed / 3 paid, US 0 failed / 220 paid, APAC 0 failed / 64 paid. Answered in six seconds, in the same thread.

What changed

Open for 67 minutes, handled by support alone. Engineering heard about it once, as a filed issue with the root cause, the rollback target and four pieces of evidence.

Read the full record

Read-only by design

The AI investigates. It doesn't get to change anything.

Postgres connections run every query inside a read-only transaction, MongoDB's read-only flag is on by default, and the Kubernetes connector explicitly disables every destructive tool. MySQL runs a server Triagic writes itself: four fixed schema-browsing tools and no general SQL tool. Investigating a ticket should never mean risking the system it's about.

Every call: Listed as it runs, with its query or its arguments. If a number looks wrong, you can read how it was produced.
postgresSELECT status, count(*) FROM orders WHERE region='eu' GROUP BY status
41 failed, 3 paid since 14:00. Ran inside a read-only transaction.
From Zendesk ticket #4821, the first row above.
Personal data: Email addresses, phone numbers and IDs in a ticket are redacted before any of it reaches the model.
Replies: Drafted from the evidence, sent by a person. The agent has no email tool, by construction.
Code review: Reads the diff through the API. It never checks the code out and it can't push.
The model: Your own OpenAI, Anthropic, Azure, Gemini, OpenRouter or Ollama key. Spend runs against your contract, not a shared account.

Where that happens in the app

Everything Triagic does

The Tickets queue in the Triagic desktop app. Each ticket shows its source (form, Zendesk, HubSpot, Slack, Jira), the customer, the playbook it was routed to, its status and a one-line root cause. — Tickets, in the desktop app. Demo workspace.

57 systems it can read

Each one connects through an MCP server (the open standard for giving AI agents tool access) that you configure with your own credentials. No data pipeline, no syncing your database into a third party. Bring any MCP server of your own as well.

Give your support team a way to actually check.

Install the desktop app, connect your own AI provider key and read-only credentials, and run your first real investigation in minutes. Team config lives in the web portal.

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Stop guessing.Go look.

The ledger: what came in, what Triagic read, what it found

14:07 UTCMaya, tier-1 support“Checkout is failing for EU customers since ~14:00 UTC.”Zendesk ticket #4821The checkout-refactor deploy broke EU card charges. Support answered it. Nobody got paged.

ThursdayThe PM or founder who owns the roadmap“How many orgs called the legacy export API in the last 90 days?”Asked in the Console14 orgs in 90 days, 3 in the last 30, and declining.

Fri 16:02The developer who just deployed“How is the 16:02 bulk-export deploy doing?”Asked in the ConsoleHealthy for 97% of exports. Exports over 500k rows OOM the worker.

11:40The agent who owns first repliesBulk import stuck at 82% for two hours. Third time this quarter. They're “evaluating alternatives”.Email from ops@arcadialabs.ioImport worker OOM-killed on a 240 MB CSV. The first reply carried the cause.

17:50The engineering lead who approves merges!287 Backfill merchant analytics + retire legacy index. +412 −38, pipeline passed, approved in nine minutes.GitLab code review checkupLine 41 drops an index on a 38-million-row table, with nothing to replace it.

Tue 09:14The founder who owns complianceThe auditor's evidence request: access reviews, off-boarding records, change approvals. Due Friday.SOC 2 readiness checkup, monthlyA shared Postgres superuser, and three departed users who still hold write.

Month-endThe support lead who reports on volumeTicket volume is up and everyone has a theory: the pricing page, a noisy customer, “it's just seasonal”.Ticket trends checkup, monthlyOne cause, three months running, 74 tickets.