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Triagic + DynamoDB: ticket investigations over your database, read-only

List tables and read items with query, scan, and describe. Runs the AWS API server locked to read-only operations. Triagic connects to DynamoDB from the desktop app on each member's machine, with a credential you configure, and shows every call it makes while it investigates a ticket. Nothing is copied out of DynamoDB.

What you can ask

  • Look up account acme-labs in DynamoDB and tell me why their last export failed
  • In DynamoDB, how many orders for org 8412 are stuck in a non-terminal state right now?
  • Which rows in DynamoDB changed for user 51930 in the last 24 hours?
  • Compare the DynamoDB record for invoice INV-2291 with what the customer says they see
  • Does DynamoDB show the same plan for this account as the billing system does?

What the agent can do

Triagic exposes every tool the DynamoDB server annotates as read-only, and nothing else. READ_OPERATIONS_ONLY=true makes the server match every command against AWS's read-only action list before it runs.

Connect in three steps

  1. 1

    Mint a read-only credential in DynamoDB

    Create a dedicated user or token that can only read. READ_OPERATIONS_ONLY=true makes the server match every command against AWS's read-only action list before it runs.

  2. 2

    Add it in the Triagic portal

    Integrations, then Add shared data source, then DynamoDB.

    • AWS access key ID
    • AWS secret access key
    • Profile name: A profile in the `~/.aws/config` of the machine running Triagic: the name inside `[profile …]`. It is that machine's file, not the portal host's.
    • Region
  3. 3

    Let a desktop pick it up

    Saving validates the shape of what you typed. The first desktop app to sync starts DynamoDB locally and reports running or degraded with the error text.

Field-by-field setup, TLS options and the error table: DynamoDB in the docs.

Read-only, by construction

READ_OPERATIONS_ONLY=true makes the server match every command against AWS's read-only action list before it runs.

FAQ

Can Triagic change anything in DynamoDB?
No. READ_OPERATIONS_ONLY=true makes the server match every command against AWS's read-only action list before it runs. Give it a read-only credential as well, so the guarantee does not rest on one layer.
What do I need to connect DynamoDB?
AWS access key ID, AWS secret access key, Profile name, Region. The desktop app on a member's machine starts the connection; the portal never holds a live process.
Does DynamoDB cost extra?
No. Every connector is included in the seat price. Start a 14-day trial without a card.

Related integrations

Try it on your own DynamoDB

No card. Install the desktop app, connect DynamoDB read-only, and triage a real ticket this afternoon.