Use cases
Each page is one situation, the systems Triagic read, what it found and what changed. The numbers are from our own seeded environment; the procedures are the ones you get.
Support teams
- TicketsAnswer an angry customer with the root cause, not an apologyAn import stuck at 82% and an email that says 'alternatives'. The ticket arrived already investigated, and the first reply carried the cause.For the support agent who owns first replies
- TicketsResolve support tickets without escalating to engineeringEU checkout is failing and tier-1 can't see the database. The ticket was investigated on arrival, support answered it, and nobody got paged.For the tier-1 support agent, and the engineer who usually gets pulled in
- CheckupsWhy did support tickets spike? Find the recurring root causeTicket volume jumped and everyone has a theory. A monthly checkup printed the baseline, took the spike apart and named the cause that keeps coming back.For the support lead who reports on volume every month
- Forms + emailA support inbox from a hosted form, without a helpdeskNo Zendesk yet? Publish a form, share the link, and each submission becomes an investigated ticket with the whole customer email thread on it.For the small team that answers support from a shared mailbox
Platform and engineering
- Console + issuesPost-deploy check: is the release actually healthy?A green pipeline only means it deployed. Ask the Console how the 16:02 release is doing and get metrics, errors and a bug report already written.For the developer who just deployed
- CheckupsAI code review that reads every line of the merge request412 lines, a green pipeline, approved in nine minutes. A code-review checkup read the whole diff and filed the dropped index nobody saw.For the engineering lead who approves merge requests at 17:50
Founders and leadership
- ConsoleWho still uses this feature? Check before you deprecateA roadmap line says deprecate the legacy export API. The Console answered who still calls it from live data in eleven seconds, no data-team ticket.For the PM or founder who owns the roadmap
- CheckupsAudit week: SOC 2 evidence from a monthly checkupThe auditor's evidence request lands on Tuesday. A SOC 2 readiness checkup has been collecting the evidence monthly and finding the gaps first.For the founder or engineering lead who owns compliance because nobody else does
Run one of these on your own systems
No card, your own model key and read-only credentials. Connect one system and triage a real ticket this afternoon.