Support that scales without hiring a support-engineering team
At 20 to 200 people the support load is real and there is no support-engineering team to absorb it. Triagic is the alternative to building one: an agent that investigates tickets in your own infrastructure, read-only, with your own model key, so nothing is copied into a third party. Support resolves without escalating, engineers stay on the roadmap, and questions like who still uses the legacy API get answered in seconds instead of a data-team ticket.
The problem today
- Support cost grows with ticket volume; engineering focus shrinks with it.
- Roadmap decisions wait two sprints for a usage pull from the data team.
- Compliance evidence is a quarter of screenshots every year.
What changes
- Decide with numbers, not a ticket
- Ask the Console how many orgs called the legacy export API in the last 90 days. Fourteen, three in the last 30, and their names. Eleven seconds, nine cents, nobody's sprint interrupted.
- Audit-ready every month
- The SOC 2 readiness checkup (the Checkups add-on) walks the common criteria over your connected systems monthly, records evidence per control and finds the gaps before the auditor does.
- Priced like a tool, not a team
- One plan per seat, every connector included, a 14-day trial without a card. Model usage is billed by your provider at your rates; Triagic never marks up tokens.
See it on a real situation
Questions we get
- Does our data leave our network?
- Ticket text and gathered evidence go to your LLM provider with your key. Query results, reports and Console threads stay on the desktop. Triagic's cloud holds org config, not your data.
- What does it cost?
- One seat plan, billed per member per month in INR through Razorpay, shown in USD on the pricing page, plus optional per-seat add-ons for Checkups and Forms + email. No tiers, no per-connector fees on the base plan.
- Who is this not for?
- Teams with no product infrastructure to look at, and teams whose tickets are billing or policy questions rather than 'why did this break for this user'.
Start with one ticket
No card. Connect one system read-only and triage a real ticket this afternoon.