Stop being the lookup service
Every ticket support cannot answer becomes an interrupt for an engineer: open the dashboard, grep the logs, post the answer in Slack, lose forty minutes. Triagic takes the lookup. It queries your databases, logs and metrics through MCP servers you configure with read-only credentials, shows every call, and hands support the answer. When something is really broken, it drafts the issue from the evidence it gathered.
The problem today
- Support escalations interrupt roadmap work several times a day.
- A green pipeline only means it deployed. Nobody watches the first hour.
- Bug reports arrive as screenshots, not as reproducible evidence.
What changes
- Read-only by construction
- Postgres runs inside a read-only transaction, Kubernetes never registers apply or delete, Datadog starts with --read-only. Every integration page states the mechanism and the exact tool list.
- Watch a deploy, then file the bug
- Ask how the 16:02 deploy is doing. The agent reads Prometheus, Sentry and PostHog, finds the edge case, and the create-issue dialog opens with the description already written from the numbers.
- Checkups that run on a schedule
- The Checkups add-on: code review over every merge request, access reviews, credential hygiene, Postgres index health. Findings persist under the same key until someone fixes them.
See it on a real situation
Questions we get
- Where does it run?
- On each member's machine, as a desktop app. Tool calls are local processes talking to systems that are usually private; if you need a VPN to reach production, so does Triagic.
- Which model does it use?
- Yours. Bring an OpenAI, Anthropic, Azure OpenAI, Google, OpenRouter or Ollama key; nothing is proxied through a shared account.
- Can we add a system that is not in the catalog?
- Yes. A custom MCP server row takes a command or an HTTP endpoint; only tools annotated read-only are exposed.
Start with one ticket
No card. Connect one system read-only and triage a real ticket this afternoon.