Triagic + Prometheus: ticket investigations over your logs, errors and metrics, read-only

• Check Prometheus for errors from the checkout service in the last hour and group them by message
• In Prometheus, did latency for the import worker change after the 16:02 deploy?
• Find every Prometheus event that mentions request id 7f3a-…-c2 and put them in order
• Is the alert in Prometheus for the export queue still firing, and since when?
• What did Prometheus record for the pod that restarted at 11:31?

Triagic exposes every tool the Prometheus server annotates as read-only, and nothing else. Every tool in the pinned build reads the query or metadata API and is annotated read-only.

1. 1

   Mint a read-only credential in Prometheus

   Create a dedicated user or token that can only read. Every tool in the pinned build reads the query or metadata API and is annotated read-only.

2. 2

   Add it in the Triagic portal

   Integrations, then Add shared data source, then Prometheus.

   • Server URL
   • Username
   • Password
   • Bearer token: Sent as `Authorization: Bearer`. This is what Grafana Cloud, Amazon Managed Prometheus behind a proxy, and most ingress-level auth expect.
3. 3

   Let a desktop pick it up

   Saving validates the shape of what you typed. The first desktop app to sync starts Prometheus locally and reports running or degraded with the error text.

Field-by-field setup, TLS options and the error table: Prometheus in the docs.

Every tool in the pinned build reads the query or metadata API and is annotated read-only.

Can Triagic change anything in Prometheus?

No. Every tool in the pinned build reads the query or metadata API and is annotated read-only. Give it a read-only credential as well, so the guarantee does not rest on one layer.

What do I need to connect Prometheus?

Server URL, Username, Password, Bearer token. The desktop app on a member's machine starts the connection; the portal never holds a live process.

Does Prometheus cost extra?

No. Every connector is included in the seat price. Start a 14-day trial without a card.

• SentryPull issues, events, and stack traces. Works with Sentry-compatible backends (GlitchTip).
• OpenSearchSearch application logs and indices.
• ElasticsearchSearch application logs and documents, inspect mappings and shards. The bundled tools are read-only.
• DatadogRead monitors, logs, metrics, and incidents. Write tools stay disabled.