Answer with evidence, not an apology
Your support team cannot see the database, so they escalate. Triagic gives them an agent that goes and looks: it reads the ticket, queries the real Postgres, checks Sentry, checks the pods, and comes back with a root cause and a drafted reply, with every query it ran shown. Tickets resolve at the first line. Engineers stop being a lookup service.
The problem today
- The first reply is an apology and a promise to look, and the customer knows what looking means.
- Every 'can you check the DB for this user?' costs an engineer forty minutes and a context switch.
- Tickets pile up behind the two people who know where the logs are.
What changes
- Tickets arrive already investigated
- Slack, HubSpot, Zendesk, Jira and your own hosted forms (the Forms + email add-on) feed one queue. A triaged ticket opens with the conclusion, the evidence per system, and the trail of every tool call.
- A reply drafted from the facts
- The suggested reply quotes what broke, the workaround and when the fix lands. You edit one line and press Send. The agent has no email tool, by construction.
- Ask anything in plain language
- A customer on the phone, an alert, a hunch: the Console runs the same agent with no ticket attached. Support mode rewrites the finding in plain English.
See it on a real situation
Questions we get
- Does the agent need to change anything in our systems?
- No. Every connector is read-only, enforced by the MCP server and by the credential you give it. The reply is sent by a person.
- Where do the tickets come from?
- HubSpot, Zendesk, Jira and Slack connect as sources; Triagic also hosts intake forms with one email thread per request.
- How long until the first real triage?
- Install the desktop app, connect one read-only integration, and the first ticket is triaged in an afternoon.
Start with one ticket
No card. Connect one system read-only and triage a real ticket this afternoon.