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Triagic + Redis: ticket investigations over your database, read-only

Inspect keys and cached values. Read-only: the server's write tools are not exposed. Triagic connects to Redis from the desktop app on each member's machine, with a credential you configure, and shows every call it makes while it investigates a ticket. Nothing is copied out of Redis.

What you can ask

  • Look up account acme-labs in Redis and tell me why their last export failed
  • In Redis, how many orders for org 8412 are stuck in a non-terminal state right now?
  • Which rows in Redis changed for user 51930 in the last 24 hours?
  • Compare the Redis record for invoice INV-2291 with what the customer says they see
  • Does Redis show the same plan for this account as the billing system does?

What the agent can do

These are the 22 tools Triagic exposes from the Redis MCP server. Anything else the server lists is dropped at connect time.

  • client_list
  • dbsize
  • info
  • get_indexes
  • get_index_info
  • get_indexed_keys_number
  • vector_search_hash
  • hybrid_search
  • get
  • hget
  • hgetall
  • hexists
  • get_vector_from_hash
  • llen
  • lrange
  • smembers
  • zrange
  • xrange
  • json_get
  • scan_keys
  • scan_all_keys
  • type

Connect in three steps

  1. 1

    Mint a read-only credential in Redis

    Create a dedicated user or token that can only read. A pinned allowlist of read commands; set, delete, expire, the pops and consumer-group reads are dropped at connect time.

  2. 2

    Add it in the Triagic portal

    Integrations, then Add shared data source, then Redis.

    • Host
  3. 3

    Let a desktop pick it up

    Saving validates the shape of what you typed. The first desktop app to sync starts Redis locally and reports running or degraded with the error text.

Field-by-field setup, TLS options and the error table: Redis in the docs.

Read-only, by construction

A pinned allowlist of read commands; set, delete, expire, the pops and consumer-group reads are dropped at connect time.

FAQ

Can Triagic change anything in Redis?
No. A pinned allowlist of read commands; set, delete, expire, the pops and consumer-group reads are dropped at connect time. Give it a read-only credential as well, so the guarantee does not rest on one layer.
What do I need to connect Redis?
Host. The desktop app on a member's machine starts the connection; the portal never holds a live process.
Does Redis cost extra?
No. Every connector is included in the seat price. Start a 14-day trial without a card.

Related integrations

Try it on your own Redis

No card. Install the desktop app, connect Redis read-only, and triage a real ticket this afternoon.