Triagic + ServiceNow: ticket investigations over your business systems, read-only

• Pull the ServiceNow record for this customer and summarise the last three interactions
• In ServiceNow, has anyone else reported this since Monday?
• Which ServiceNow tickets from this account are still open, and who owns them?
• Does ServiceNow show a refund or a failed payment for order 8812?
• What did the customer say in the ServiceNow thread before this ticket was filed?

These are the 12 tools Triagic exposes from the ServiceNow MCP server. Anything else the server lists is dropped at connect time.

• servicenow_query_table
• servicenow_get_record
• servicenow_list_tables
• servicenow_describe_table
• servicenow_aggregate
• servicenow_list_attachments
• servicenow_get_attachment
• servicenow_download_attachment
• servicenow_list_instances
• servicenow_get_status
• servicenow_test_connection
• servicenow_check_capabilities

1. 1

   Mint a read-only credential in ServiceNow

   Create a dedicated user or token that can only read. The server's own read-only switch refuses create, update and delete, plus an allowlist of the query, get and describe tools.

2. 2

   Add it in the Triagic portal

   Integrations, then Add shared data source, then ServiceNow.

   • Instance URL
   • Username: A service account with REST API access. Give it a read-only role: itil is enough to read incidents and changes.
   • Password
   • OAuth client ID: System OAuth → Application Registry → Create an OAuth API endpoint for external clients. Copy the Client ID from the registered application.
   • OAuth client secret: From the same Application Registry record. The client-credentials grant is used, so the token belongs to the application rather than to a person. Grant that application only read access.
   • API key: System Web Services → API Key. It is sent as the x-sn-apikey header, and reaches only the REST endpoints its associated inbound authentication profile allows.
   • Bearer token: A token you already hold; it is sent verbatim as Authorization: Bearer. Nothing here refreshes it, so the integration stops when it expires.
3. 3

   Let a desktop pick it up

   Saving validates the shape of what you typed. The first desktop app to sync starts ServiceNow locally and reports running or degraded with the error text.

Field-by-field setup, TLS options and the error table: ServiceNow in the docs.

The server's own read-only switch refuses create, update and delete, plus an allowlist of the query, get and describe tools.

Can Triagic change anything in ServiceNow?

No. The server's own read-only switch refuses create, update and delete, plus an allowlist of the query, get and describe tools. Give it a read-only credential as well, so the guarantee does not rest on one layer.

What do I need to connect ServiceNow?

Instance URL, Username, Password, OAuth client ID, OAuth client secret, API key, Bearer token. The desktop app on a member's machine starts the connection; the portal never holds a live process.

Does ServiceNow cost extra?

No. Every connector is included in the seat price. Start a 14-day trial without a card.

• AtlassianConfluence pages and Jira issues, read-only. Fill in at least one product.
• StripeLook up customers, invoices, subscriptions, and disputes, read-only.
• SlackSearch channels and threads for context on an incident. Posting is off unless you turn it on.
• NotionSearch the workspace and read runbook and wiki pages behind an alert.