Triagic + Atlassian: ticket investigations over your business systems, read-only

• Pull the Atlassian record for this customer and summarise the last three interactions
• In Atlassian, has anyone else reported this since Monday?
• Which Atlassian tickets from this account are still open, and who owns them?
• Does Atlassian show a refund or a failed payment for order 8812?
• What did the customer say in the Atlassian thread before this ticket was filed?

Triagic exposes every tool the Atlassian server annotates as read-only, and nothing else. Read-only mode is on, which disables create, update and delete across Jira and Confluence.

1. 1

   Mint a read-only credential in Atlassian

   Create a dedicated user or token that can only read. Read-only mode is on, which disables create, update and delete across Jira and Confluence.

2. 2

   Add it in the Triagic portal

   Integrations, then Add shared data source, then Atlassian.

   • OAuth access token: A token you already hold. Triagic cannot run the browser authorization flow that mints one, so nothing here can refresh it. Atlassian access tokens expire within the hour, and the integration stops working when this one does.
   • OAuth cloud ID: The site's cloud ID, from api.atlassian.com/oauth/token/accessible-resources called with the token above. It is not the site URL.
3. 3

   Let a desktop pick it up

   Saving validates the shape of what you typed. The first desktop app to sync starts Atlassian locally and reports running or degraded with the error text.

Field-by-field setup, TLS options and the error table: Atlassian in the docs.

Read-only mode is on, which disables create, update and delete across Jira and Confluence.

Can Triagic change anything in Atlassian?

No. Read-only mode is on, which disables create, update and delete across Jira and Confluence. Give it a read-only credential as well, so the guarantee does not rest on one layer.

What do I need to connect Atlassian?

OAuth access token, OAuth cloud ID. The desktop app on a member's machine starts the connection; the portal never holds a live process.

Does Atlassian cost extra?

No. Every connector is included in the seat price. Start a 14-day trial without a card.

• StripeLook up customers, invoices, subscriptions, and disputes, read-only.
• SlackSearch channels and threads for context on an incident. Posting is off unless you turn it on.
• NotionSearch the workspace and read runbook and wiki pages behind an alert.
• ZendeskLook up tickets, users, and organizations. Writes are not blocked. Use a token from a read-only agent role.