Settings

Open Settings from the gear at the bottom of the sidebar, or press ⌘, on macOS (Ctrl+, on Windows and Linux). Everything here applies to this computer only.

Appearance

Light, Dark or Match system. Match system follows the operating system as it switches, for example at sunset. The app starts dark until you pick.

Reply persona

Who the agent writes for when a thread starts:

• Support: plain English. Each problem says whose side it is on (the product, an outside service, or the customer) and who has to act, ending in a reply you can paste into an email as is.
• Engineering: full technical depth, with ids, queries, error codes and log excerpts quoted as found. Each problem is traced from where it surfaced to where it originates: the service, config, deploy or code behind it, with what was ruled out and how to confirm a fix.

New Console threads, ticket follow-ups and report follow-ups start on this persona. Any single thread can still switch in its composer.

Notifications

These apply to everything that finishes on its own: Console answers, ticket triage, reports and checkup runs.

Desktop notifications appear when something finishes while Triagic is in the background or on another page. Clicking one opens the result. Send a test fires one now. If nothing shows up, allow Triagic in System Settings → Notifications on macOS or Settings → System → Notifications on Windows, and check Focus or Do Not Disturb.

Sound plays whenever something finishes, even while you are watching it. Pick Chime, Bell, Ping, Marimba or Soft, or None to finish quietly. The play button next to each previews it.

Finished work always lands in the bell in the header, whatever these are set to.